Womens Down Jacket Downtown

Shipping Information

How does your shipping service work?

Please allow up to 7 business days for delivery of your order.

Delivery timelines commence one business day following the date of purchase.

What should I do if my order has not been delivered yet?

Your estimated shipping date will be noted in your Order Confirmation email – please wait until this date for your order to arrive. 

If your estimated shipping date has passed and you haven’t received your order, please click here so we can help you further.

Can I track the shipping of my order?

You will be able to follow your order here if it has been sent using a trackable service.

If the status is “Shipped”, your order has been sent with your local postal service and isn’t trackable.

It is also worth checking for any delays that are in your area.

If you are having trouble locating your tracking information then please contact our canada support team here.

What happens if I am not in when my order arrives?

If you aren’t in when your order arrives then there is no need to worry as our carriers usually try to deliver your items more than once. 

Alternatively, they will leave a card confirming they have either left it with a neighbour, stored it in a safe place, when they will attempt to deliver your order again or give you details on how to collect it.

We would ask for you to arrange for someone to be in when your parcel is due as we may need a signature to confirm receipt.

When can I expect my order?

Delivery time in Canada will vary dependent on local time and collection. 3-5 days for standard delivery.